john shook 捎來電子郵件，說明他將第三度與組織發展（organizational development）先驅prof edgar schein在10月舉行的lean healthcare academic conference at stanford上對談。
john shook september 28, 2017
focusing on task compliance or outcome?
“we want individuals to own outcomes not just the tasks. and that way they can truly own the tasks and how they are combined to then create outcomes that they want. so, as opposed to accountability for task, which leads to compliance mentality, we seek responsibility for outcomes.
“so, toyota again. even on something that is as repetitive and task oriented as working on an assembly line, it is possible to change focus from task compliance to outcome. the fact that you can take work of that sort, which is usually considered to be among the most disrespectful to humans in the history of work, and you make it work that is respectful for people. the key thing is to give people responsibility not just for the task that’s been given them, but the outcome they produce. the definition of that outcome, then, best begins with quality and safety. so you are responsible for an outcome that is perfect. in the case of an auto assembly line, you have 60 seconds to do your work. i’m going to hold you accountable not just for doing the tasks as quickly as you can. i’m going to ask you to be responsible for the perfect outcome of zero defects, of zero safety concerns. then a person can actually own how, over time, how to make improvements—not just random improvements of apparent efficiencies, but rather improvement of the process that leads to the perfect outcome. i think this confusion, the confusion between doing a task for compliance versus understanding its purpose or reason why, gets in the way of almost everything we do in organizational improvement programs.”
「小王子，the litter prince」作者antoine de saint-exupéry的名言：
if you want to build a ship, don’t drum up people to collect wood and don’t assign them tasks and work, but rathe teach them to long for the endless immensity of the sea.